Glad your girl (who by the way is even beautiful when unwell and locked up at the vets!) is improving.
I think the whole vet thing - good vet/bad vet is a nightmare for most pet owners. We all have our favourites and word of mouth definitely gets out about bad vets. I don't live near Springwood but should I move I know where I won't be going!
As mentioned I work in wildlife care and have been in the back of many vets in my area (and there would be close to 40 vets). I have only two I am prepared to take my dogs, cat, lizard and wildlife to. Not only are the wildlife kept in appalling conditions, many are in a great deal of pain and have not seen a vet. I know they don't get paid to care/tend to these animals but, in my opinion, if they can't show some care and consideration to animals they are not making money from then they are not worthy of treating my pets. Some vets just have no idea about wildlife or things outside of ticks and fleas.
I know they are running a business. But let me tell you (and many of you would know this anyway) the mark up on medication and food is astronomical. I believe they can, at times, (like in the middle of the night) make allowances for owners with sick pets. In my area you are charged $100 to have a pet euthanised. The cost of the "green dream" is negligable - $2.00. Big profit at the expense of a distressed owner. And this cost does not cover disposal of body.
My own vet is a gem. He is a lone vet in a small practice and I trust him 110%. He is such a remarkable man that the week my son was diagnosed with a brain tumour, my husband also ended up in hospital , I also smashed the new car on the way to the hospital then my little KCC dislocated her hip (true story - worse week of my life). He did not charge me a cent. How lucky am I! I will never forget his kindness at one of the most distressing times of my life. If only there were more of him ............. and if only he looked like Chris Brown!!
Lady Luck - good on you for telling them a deposit has been paid and they can now wait for the insurance. You go girl.