I recently purchased an 8 week old cavoodle puppy from "Dr Toms" veterinary practice in Bathurst. Part of the purchase was a written obligation for free lifetime vet phone advice.
After picking up our new family member from air express in Brisbane, I noticed she appeared a little lethargic.She was also having trouble using her bowel.
I called the seller and thanked them for the puppy and made mention of my observations. It was suggested it was just the long flight.
I monitored her for the next few days and kept her indoors in a clean environment. No other pets in household.
Seven days after receiving her, she hadn't improved and now didn,t want to leave her basket. I took her to our local vet on the Sunshine Coast whom was very kind and considerate toward my concerns. A cat scan revealed an unidentified problem with her bowel? I phoned "Dr Tom" in Bathurst and asked him if he could speak with our vet to discuss the puppy's condition. He flatly refused and said its just constipated give it an enema!
My little girl died one hour later.
An autopsy revealed the problem was septicaemia of the bowel. There is no conclusion as to how that came about?
My concern is apart from the emotional anguish from losing my little puppy, nor the $1350 I have forfeited after only a week of having her, but the seller refuses to talk to me to discuss.
Can anybody advise me on what recourse there is to find a resolution to my puppy's plight and for other prospective purchasers to avoid the helpless dilemma I now find myself in?
Kind Regards "Peaches"