For example, I made a comment in a thread to Dogmad the other day. Dogmad thought it was meant in a way that sounded rather...bad. I didn't mean it like that at all, so explained immediately. No probs. Dogmad was lovely about it (thank you Dogmad) and so we moved on to discuss the topic.
Now, if she had got all defensive and started attacking me, or visa versa, it would have been a very different outcome.
Two ppl who I constantly see showing great communication skills and diplomacy in this way are Beau and Bo. They avert any misunderstanding by speaking nicely to other members with the utmost respect. I know I am trying to learn from their example (amongst others) and think if we can all be a little less defensive, we won't need to be so sensitive in the first place.