Not that this is an excuse but in my experience - many times the skill of the doctor is in inverse proportion to his bedside manner comfort rating. Ie the ruder he is the better he is at fixing the problem.
I think they should tag team and have the guy who is crap at surgery but great at comforting the patient (and parents) and explaining things do front of house, and the guy that is great at stitching up holes etc be back of house and not to see patient until he's under general anaesthetic.
Just out of curiosity - how did hole in leg happen? I take it the BCs only ate the chunk after it had been removed (by mishap). Did the nurses understand this?