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Thread: Advice

  1. #1

    Default Advice

    I recently purchased an 8 week old cavoodle puppy from "Dr Toms" veterinary practice in Bathurst. Part of the purchase was a written obligation for free lifetime vet phone advice.
    After picking up our new family member from air express in Brisbane, I noticed she appeared a little lethargic.She was also having trouble using her bowel.
    I called the seller and thanked them for the puppy and made mention of my observations. It was suggested it was just the long flight.
    I monitored her for the next few days and kept her indoors in a clean environment. No other pets in household.
    Seven days after receiving her, she hadn't improved and now didn,t want to leave her basket. I took her to our local vet on the Sunshine Coast whom was very kind and considerate toward my concerns. A cat scan revealed an unidentified problem with her bowel? I phoned "Dr Tom" in Bathurst and asked him if he could speak with our vet to discuss the puppy's condition. He flatly refused and said its just constipated give it an enema!
    My little girl died one hour later.
    An autopsy revealed the problem was septicaemia of the bowel. There is no conclusion as to how that came about?
    My concern is apart from the emotional anguish from losing my little puppy, nor the $1350 I have forfeited after only a week of having her, but the seller refuses to talk to me to discuss.
    Can anybody advise me on what recourse there is to find a resolution to my puppy's plight and for other prospective purchasers to avoid the helpless dilemma I now find myself in?
    Kind Regards "Peaches"

  2. #2

    Default

    Seek the advice of a lawyer/solicitor. Go to a "No win, no pay" lawyer though.

  3. #3
    Join Date
    May 2009
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    Default

    I wouldn't hire a lawyer. Why waste more money. Your only real recourse is through NSW Fair Trading (assuming the fact the seller is in NSW) although it appears you are not.

    Dogs come under similar laws to any other item you buy from any retailer.

    For what it is worth - I would recommend that people wanting to purchase puppies find a local breeder and visit the breeder in person before purchase.
    A pessimist sees the glass as half empty;
    An optimist sees the glass as half full;
    A realist just finishes the damn thing and refills it.

  4. #4

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    Tks Anne. It is more of a moral dilemma than anything else. I spoke at length to the breeder. The fact he is a practising vet was a major factor in my decision. (naive perhaps?). But I guess its more that his personality after the sale has changed to one of total disdain toward me. Although the death could not be determined to anybody, the fact that it died after only a week of delivery, you would think an ethical person would offer some sort of comfort by a compassionate attitude or even a part refund for the cost of transport, vet fees etc. I now cannot afford another puppy even if it was a consideration.
    I know I may sound like a whinger but I am are decent person and dont deserve that sort of treatment. It is unprofessional and exhibits no duty of care as a person that does this sort of thing for a living
    Tks for your comments. It is just good to speak to someone about it!

  5. #5
    Join Date
    May 2009
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    I don't believe you sound like a whinger at all! You have a legitimate complaint and I totally agree that, at the very least, he should have showed compassion and discussed the issue with you.
    A pessimist sees the glass as half empty;
    An optimist sees the glass as half full;
    A realist just finishes the damn thing and refills it.

  6. #6

    Default

    I am so very sorry you lost your puppy. What a horrible, traumatic experience for both you and the puppy. Deepest condolences.

    Maybe seek council from a no win no fee lawyer to see what they say. Might be worth writing to Fair Trading in the correct state. I would even consider writing to a A Current Affairs or a similar reporting progam...

  7. #7
    Join Date
    May 2011
    Location
    central coast nsw
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    What i horrible experience to go through. I agree on all above with fair trading/no win no pay lawyer advice. I hope your ok emotionally as i can understand it would be a very traumatic experience to watch any type of animal go through that and die in front of you. deepest condolences.

  8. #8
    Join Date
    Aug 2009
    Location
    Adelaide
    Posts
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    The fact he is a practising vet was a major factor in my decision
    I think it more likely that he was a front for a puppy farm. And he and the puppy farm did not care at all about the health of the puppy they sent you and are now not willing to help.

    If you paid by credit card - I would write a complaint to them and say you did not get what you paid for - a healthy puppy. And ask for a refund. They will cancel the transaction and give your money back - it will take a few months but at least you haven't supported the puppy mill.

    I would also consider contacting the RSPCA as they (RSPCA) would like all the help they can get to shut down puppy farms like this. I would also write the association of Australian veterninarians and complain about this person saying they are a vet and doing this to you.
    http://www.ava.com.au/

    And before you get a new puppy I would read all the information the RSPCA has about how to choose a puppy, find a responsible breeder, and make sure you have the best chance of getting a healthy puppy with a long happy future.

    Choosing a puppy | RSPCA Australia | For all creatures, great & small.
    What is a responsible companion animal breeder? - RSPCA Australia knowledgebase
    How do I find a good dog breeder? - RSPCA Australia knowledgebase
    How do I avoid supporting puppy farms? - RSPCA Australia knowledgebase

    If you're happy with a cross breed eg cavalier x poodle, consider getting a puppy from rescue.
    Gary Wilkes - how to choose a (shelter) puppy
    PetRescue - find your new best friend!

    PS it seems that the vet you mention supports RSPCA so they would definitely want to know what has happened to you but it may also be that some puppy mill is using his name without permission. The whole process of getting a puppy that you describe - contravenes a number of the responsible breeder guidelines set out by RSPCA.
    Last edited by Hyacinth; 05-11-2011 at 05:28 PM.

  9. #9
    Join Date
    May 2009
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    Great post Hya! Loads of relevant info and links.
    A pessimist sees the glass as half empty;
    An optimist sees the glass as half full;
    A realist just finishes the damn thing and refills it.

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