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Thread: Just Devestated

  1. #1
    Join Date
    Feb 2009
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    Default Just Devestated

    Cappy came back today. His box has a some of the paint chipped off - ok I can deal with that. The locket is poor quality and has a chunk missing out of it. The picture that goes on top is too big for the lid.

    I called the company up and discussed it with a young lady who said they would sort it all out.

    I then get a call from the owner who says - Im sorry, I dont think we will ever be able to meet your standards. How about I refund you say 100$ and we'll go on our way.

    She then told me that if I wanted other jewellery I would have to fill it with ashes myself. Further to this she basically treated me like a criminal.

    I am just gutted. it's like losing Cappy all over again.

    Of course I have high standards - he was my life - why shouldnt I have the HIGHEST standards?

    I cant name and shame on a public forum however if needed this will go to consumer affairs and vcat.

  2. #2
    Join Date
    Feb 2009
    Location
    Melbourne
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    Default

    Thats horrible. You've got every reason to have high standards.
    I cant understand why they wouldn't try to fix the problem instead of just offering money back. Not that you should have to go through this anyway.
    I would have thought dealing with peoples pets who are often more like family, the owner would understand that they're not going to settle for second best.
    I'd definaly take it to consumer affairs.

  3. #3
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    Feb 2009
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    Default

    I am waiting to see how it all turns out. Then I will take what steps I feel are necessary

  4. #4
    Join Date
    Dec 2008
    Location
    Adelaide
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    Default

    Im sorry but you dont sound like you have "high standards" but rather you recieved a defective product. Seems like trhey are taking advatage of people with grteif.
    Hope it works out well (as it can)

  5. #5

    Default

    Damn chook....no bloody good

    I agree with Erinah as well.
    Don't think it's about standards to high,more like this bunch have gotten awy with bodgy stuff before due to people grief and just don't want to deal with it.

    Hammer them,you deserve better.
    ((hugs))
    GageDesign Pet Photography
    Site still in construction so will post link when it's finished.

  6. #6
    Join Date
    Feb 2009
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    Default

    vet is going to work with them on my behalf. If I go to consumer affairs it is the vet that gets in trouble. They say theyve had no complaints in 12 years but that that doesnt mean I didnt get the raw prawn.

  7. #7
    Join Date
    May 2009
    Location
    Melbourne
    Posts
    538

    Default

    I'm so sorry chick... you don't need this. If there is anything we can do, please let me know.

  8. #8
    Join Date
    Feb 2009
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    Melbourne
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    Default

    Ah ok, I wouldn't want the vet to get in trouble, it's not they're fault.
    I hope you can work it out.

  9. #9
    Join Date
    Feb 2009
    Location
    Northern suburbs of Cairns FNQ
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    Default

    Just don't know what to say Occy. Things like this certainly don't help. Thinking of you.

  10. #10
    Join Date
    May 2009
    Location
    SE QLD
    Posts
    845

    Default

    My feelings too DH. It's bad enough losing your best mate, then to have this thrown at you....not fair!!
    The more people I meet, the more I like my dogs.

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