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Thread: Cockburn Council is Useless

  1. #1

    Default Cockburn Council is Useless

    I am totally appauled at the Cockburn council (perth WA) and i have to share my grievences.

    Last night my partner and i were walking our dogs and we came across a stray. as there were 2 main roads within a 2 min walk from where he was i couldn't leave him there so we got a lead on him (he had no collar) and took him home. We can't keep another dog in the yard as we have 2 big dogs already and he was very very scared so we called the council to send the ranger to collect him (it was 9pm by this stage).

    WELL!!! we got told that after 5pm there is NO ONE to contact to collect a dog or help an injured dog or anything! my problem with this is 1st what if we had come across a vicious dog and there was the possibility it could attack someone? 2nd the onus then falls on us as good samaritans to look after the dog until the morning (the options were given to us from the council to either let him go or tie him up out front of house so range could collect int he morning) to meTHAT IS NOT GOOD ENOUGH.
    the young man on the phone also had the audacity to advise us that if a ranger was on call our rates would be MUCH higher (cheeky little sod)

    i am just wondering if other ppl know there council regulatins on having rangers avaliable after hours?

  2. #2

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    Quote Originally Posted by sandyharley View Post
    I am totally appauled at the Cockburn council (perth WA) and i have to share my grievences.

    Last night my partner and i were walking our dogs and we came across a stray. as there were 2 main roads within a 2 min walk from where he was i couldn't leave him there so we got a lead on him (he had no collar) and took him home. We can't keep another dog in the yard as we have 2 big dogs already and he was very very scared so we called the council to send the ranger to collect him (it was 9pm by this stage).

    WELL!!! we got told that after 5pm there is NO ONE to contact to collect a dog or help an injured dog or anything! my problem with this is 1st what if we had come across a vicious dog and there was the possibility it could attack someone? 2nd the onus then falls on us as good samaritans to look after the dog until the morning (the options were given to us from the council to either let him go or tie him up out front of house so range could collect int he morning) to meTHAT IS NOT GOOD ENOUGH.
    the young man on the phone also had the audacity to advise us that if a ranger was on call our rates would be MUCH higher (cheeky little sod)

    i am just wondering if other ppl know there council regulatins on having rangers avaliable after hours?

    Doubt it.

    Take the dog to an after hours vet and hand it over to them, they will then scan for a microchip and if owners cannot be contacted they will hand it over to the council or RSPCA for the mandatory holding period.

    the Logan City Council in QLD has after hours drop boxes out the front of their pounds so if you watch a stray animal you can stick it in the after hours holding pens until the morning. Not the best option but better than none.

  3. #3
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    Most vets will keep a stray or the animal rescue services can normally help and if it's a dangerous dog I would think you could call the police. LOL I dare say the "cheeky little sod" on the phone didn't decide the hours ewww I would hate to take "those" types of calls, normally they have a blanket response as they get a lot of irate, abusive etc calls (no I am not saying yours was lol).

    We get the same response of hold the dog until morning if the ranger is very busy or they ask if you can just for practicality, I'm surprised they said to let it go, it is worse on weekends.

    I had a quick look at the council website here and couldn't find anything about the hours set out for availability, but I would think it is an individual council decision based on need and funds, maybe ring the council office and or have a chat to the ranger or look up your local council animal info on their website
    ALL kittens are devil spawn wrapped in cuteness!

  4. #4

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    well i didn't realise this but found out last night from the murdoch vet, that vets in perth cannot take in stray dogs (as to exactally why i don't know) but pretty much you have no other option then to look after the dog yourself until the ranger can come in the morning.

    I know the young man on the phone was just doing his job (i work in a call centre for insurance so i know what it is like) but we were polite and trying to find a solution to the issue and found his attitude down right appauling and his answers very very unprofessional.

    all i know is that if my dogs did ever on a chance occassion get loose and i knew the options ppl have when taking in strays i could totally see why ppl these days are not to keen to help.

  5. #5
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    I'm pretty sure our pound doesn't have any after hours service. There are after hours rangers for emergencies though, I'm pretty sure, but I doubt very much that would include stray dogs. And the RSPCA has the pens outside to drop pets off after hours too.

    I work for a local government customer service area and if I would ever say something like that to a caller, I would be in trouble. I personally cannot stand it, it is just very poor customer service. You do not make judgements about the caller, you do not voice your personal opinion, you do not make statements that are in any way political and if you want to prevent the caller from getting (more) frustrated and angry, you do not talk to them as if they are being unreasonable. If they are being abusive, you give them a warning that you cannot accept being talked to like that and if they continue you are allowed to hang up on them. Apart from that, you answer their question and if the caller questions the logic of it, you advise them of the relevant channel to use to make a complaint.

    Sorry, I really have a bee in my bonnet about these things. I believe that the customer is always right and we "always value your feedback" here. I see no reason to piss people off even more when they are clearly already frustrated about something.

    I once lodged an official complaint about a Centrelink operator because of a similar response. In summary, I called for an explanation about something and was told repeatedly that I could not possibly expect taxpayers to pay for my . Which wasn't even what I was asking about - I just couldn't understand the rules. I felt very upset to be talked to as if I was some ungrateful dole bludger, especially as I do work and pay my taxes. I got a written apology from her supervisor. I hope the operator got sacked! And had to go on the dole.

  6. #6
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    I used the rockingham pound.... we were trialling a boxer dog because it was a male and wanted to see how it got on with diesel.... everything was going fine and out of nowhere he jumped on diesel and started attacking him.... we put him in the car and took him back down. everything was locked up pound was closed but a ranger was in the council part... she understood and took the dog off us and put him back in the pound... they certainly should have taken him... Broke my heart taking the doggy back to the pound he kept looking back ut us trying to get back in the car
    Today is a new day

  7. #7
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    We are lucky to have rangers on call here that can pick up and drop at pound any time.

    Quote Originally Posted by sandyharley View Post
    that vets in perth cannot take in stray dogs (as to exactally why i don't know) .
    To be honest, I don't think it is a veterinary clinics responsibility to cater for strays after hours..


    If the animal was injured, then sure, they may choose to give shelter and provide basic care and fingers crossed the owner is found and consents to further care and costs..

    They may suggest taking to a 24hr emergency clinic, few and far between though.
    http://img.photobucket.com/albums/v450/Chippo/Dogsx4blackbackground.jpg
    ... Jade ...

    Aha yeah me too! wee wee or pee pee and poo poo's or poopie

  8. #8
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    As Beloz said report the person that was so unprofessional to you on the phone. The person that I had say the exact same thing to me was never anything but professional and was more so stating fact from council blurb of what rates would have to go up and it was a very helpful and enlightening conversation. I would personally give a one strike warning to any of my employees if they were rude to a client. lol @ Beloz you can't sack them on the spot, such a shame sometimes. It is still a job I would never want after doing it years ago I can not imagine things have gotten easier.

    I live in two states and work nationally and internationally with my own business I also deal with several Council offices for permits and always have to check local regulations as well as the State laws and regulations as local council laws have been different in nearly all. I would think that the animal control is a local level decision as long as it covers state legislation like BSL etc considering the inconsistencies between even side by side same state councils I have come across so ringing the council involved and asking for their Animal control/Rangers SOP's in handling after hours strays/lost/injured etc is probably the only way to actually know what should/could/will happen even when you "think" you know. Some councils I have dealt with have been fantastic while others leave me wondering what they get paid for. The ranger here is an after hours on call service and will come out for dogs, also the local animal rescue will help out in any way they can, local vets will all look after lost/found animals but not long term strays for obvious reasons.
    ALL kittens are devil spawn wrapped in cuteness!

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