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Thread: Choosing Vets

  1. #31
    Join Date
    Aug 2009
    Location
    Adelaide
    Posts
    12,581

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    Hi DA

    I did get one exceptionally rude and nasty receptionist fired - although indirectly. She had been stealing from her employers and when I paid with barter instead of cash or credit card - she went nuts looking for money that wasn't there. And that lead to a bunch of things showing up that weren't right and backfired on her.

    That particular woman was always nasty to me. Frequently ignored me when I came in, instead of greeting me and letting the person I was there to see know I had arrived. Not good.

  2. #32
    Join Date
    Oct 2009
    Location
    Perth, Western Australia
    Posts
    297

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    What is it that makes you choose the veterinarian surgery that you use?
    Pretty much the service and care, i want a vet that knows what they are doing, but doesn't treat me like i know nothing

    Is it distance, as in the closest one to you?
    we go to vetwest and they have 5? surgeries all around perth, they have on about 30 mins away from me that is open until 10pm at night which is good..

    Have you been through several vets and finally found one you like and relate to well?
    I started at my mums vets (ok her animals though im sure they could treat her LOL) and they were lovely but a bit know it all and didn't properly explain things.. When the cat needed booster shots (indoor cat so didnt continue with yearly immunisations until this year as she has to go to a cattery) i found they were more then 100 more for the same needles and that their consult price was double the price of that of vet wests..

    I had also had a few people recommend them to me also (vet west)

    Is it how the staff treat you? fantastic!! when chloe damaged her paw they helped me carry her in and out to the car, when i went back the next day after being on the phone to them 3 times, they were caring (and didnt think i was a worry wart) and the next morning called me to ask how she was doing.. Can't ask for more then that...

    They also arranged for me to see another one of their surgeries the first time as they were worried the 5 hrs wait would be too long for chloe to be in pain, all i did was give her chloes name, she called me back in 10 mins and told me where to go, didnt have to re-explain anything when i got there they knew everything i had told the last few

  3. #33

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    For dog vets, I have always tended to go by proximity, which is probably not the best criteria. For horses on the other hand I have always gone off people's recommendations. I have never thought of why the difference between the two...

  4. #34
    Join Date
    May 2009
    Posts
    2,561

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    What is it that makes you choose the veterinarian surgery that you use?
    I've known both David and Keith since I was working with them and we were all employed by the same Vet, more than 20 years ago.

    Is it distance, as in the closest one to you?
    They are a 20 minute drive with no traffic and up to 35 minutes in peak hour.

    Have you been through several vets and finally found one you like and relate to well?
    Working as a Vet nurse, I was lucky enough to get to know several different Vets from all different areas, some socially. I chose David and Keith based on my prior knowledge of their skills and knowing they would support my rescue work.

    Is it how the staff treat you? Not really, but the staff treat me well.... some of the nurses think of me as the crazy Pug lady though

    David and Keith have always respected my ability to understand medical conditions and procedures and they have always encouraged me to learn more by showing me details that clients normally do not see and by giving me references for where I can research more info.
    A pessimist sees the glass as half empty;
    An optimist sees the glass as half full;
    A realist just finishes the damn thing and refills it.

  5. #35
    Join Date
    Jun 2009
    Location
    Rockhampton
    Posts
    622

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    What is it that makes you choose the veterinarian surgery that you use?
    Is it distance, as in the closest one to you?
    First it is distance, and then it is service. I have changed vets before from a close vet to one further away due to problems at the first vet.

    Have you been through several vets and finally found one you like and relate to well?
    Yes and no. I have moved a bit so have had to change vets through necessity. However I am sticking with my current vet as I have always had good service there.

    Is it how the staff treat you?
    It is the competence of the vet and other staff. Obviously manners are important but if I had a good vet I wouldn't mind if they had a rude receptionist. Competence is very important for me. For example I had one of my cats in for desexing. Our old cat had to be PTS a few weeks earlier, we had taken him home to bury him on the day. We came in to get the new cat and the receptionist got confused and gave us a dead, frozen cat instead of ours (I knew ours was ok as I had a brief cat to the vet, but I burst into tears thinking of my old boy). I have no idea what she was thinking. Needless to say I've never been back to that vet.

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