It's amazing how different a website can be to the real thing. I have been reading up on a particular breeder's website as they seem to care a lot about their dogs, have a good breeding history and even welcomed enquiries from ppl not ready to buy yet but wanting to discuss buying. I called up to do just that (won't be ready for maybe another 12 months but want to know as much as I can about the breed), only to be abruptly told 'We have no puppies at the moment', that's ok I said, I'm actually hoping to come and visit the adult dogs and talk you about what its like to own a bulldog, 'We are very busy at the moment' if you want to know about the dogs read our website!' Wow very different attitude to their website which activitly encourages you to visit them.
Now that's fine if someone is busy and can't talk just then, but that was a complete fob off, not even interested in talking to you or making a time when we are available to talk to you. I guess some breeders think that as the dogs sell well by themselves then they don't need to invest in any customer service. Also didn't make me confident that any of their after sale 'phone up to talk about your puppy' service would be any better.
Phoned another breeder, much nicer, let me know of a dog show on this weekend and invited me down to have a look at various breeds and talk to them after the show. Seriously not that hard to be polite guys!