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Thread: Question...

  1. #1
    Join Date
    Feb 2012
    Location
    Melbourne, VIC
    Posts
    34

    Default Question...

    Some of you may know Prince's story, but in a nutshell I'll put it here... I just have a question in regards to the way some test results were given to me, and a sizable vet bill that possibly resulted from it.

    2 weeks after we purchased him he went into emergency surgery as he was all of a sudden showing signs of vomiting, diarrhea and lethargy. Poor little pup had intussusception and had to have surgery, but the operation went really well and he was home within a few days. Part of this treatment was fecal testing as intestinal parasites can cause this issue in puppies. He had been home about a week and I called the vets to get the results (they seem to never call me when results are in) and I was told he was all clear.

    Fast forward 6 weeks later and he has the same symptoms. He is admitted and put on fluids for two days and was doing a lot better. When I was there, they asked me if I had been told the results of the fecal test. I told them I had and it was clear. They advised me that was not the case and that he had a small burden of a certain parasite that is known for causing gut issues. They tested him again this visit and they were still there. I went to my vet and we are now giving him medication for this, so hopefully he is on the mend.

    I have only just thought about it now... back then all I was worried about was getting him better, no matter what. But now I feel quite angry these results were not given to me sooner. There is no way to know for sure if these parasites are what caused it all, but *touch wood* ever since we started medicating for it he has been fine. I could have potentially avoided a $1600 vet bill (for the second visit) if they had been organized and told me the correct results earlier.

    These vets are supposedly the best in my area and I suppose I just need to vent. My pup is doing good and that's all that really matters, but what should I do from here? Should I question it, or just leave it?

  2. #2
    Join Date
    Aug 2011
    Location
    Canberra
    Posts
    4,292

    Default

    I would definitely question that. Not only did they put the dog's life in danger (not sure how serious the parasite infection is, but vomiting and diarrhea are dangerous for pups) but their unprofessionalism cost you $1600, not to mention the emotional burden on you.

    I would write them an official complaint stating all the facts and the consequences of their mistake. Copy the veterinary board in! And I would request to be reimbursed for your second vet visit.

    I don't often complain but I always do in cases where I can clearly show that some professional has been negligent. At the very least it may prompt them to improve their processes to pass on results to clients and it may prevent someone else experiencing something like this with their pet.

    Hope Prince recovers soon and that it is the end of his bouts of illness.

  3. #3
    Join Date
    Oct 2010
    Location
    Southern NSW
    Posts
    3,784

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    I wonder if it was a just over the phone result and you were given the wrong result........(different dog).....I would also bring it to their attention that they did not follow through and contact you to let you know the dog needed to be wormed. Is it a worming that is done with a different parasite control or the same as general worming....because if it was covered by general worming they might have assumed that you covered it automatically...Puppies being wormed regularly and such.

    I hope your puppy is on the mend soon
    Pets are forever

  4. #4

    Default

    I'm with Beloz and would be putting it in writing. You paid to have the test done for good reason, all followup on it was neglected to the detriment of your puppy's health.

    And yes, I'd also be requesting reimbursement for the subsequent fees which would nt have been incurred if the test had been followed up correctly.

  5. #5
    Join Date
    Nov 2010
    Location
    Brisbane
    Posts
    2,388

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    Yep, like the others, put it in writing to them. And inform them that if they dont fix it satifactorily for you, then you will take it to the venterinary council.

  6. #6
    Join Date
    Oct 2010
    Location
    Southern NSW
    Posts
    3,784

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    Quote Originally Posted by Lala View Post
    Yep, like the others, put it in writing to them. And inform them that if they dont fix it satifactorily for you, then you will take it to the venterinary council.
    The only thing is they do is %@#!&$ P**s in the wind....I lost a beautiful newfy girl while being desexed.........She was healthy when she went in. I tried so hard to just get them to admit it was their fault and to not legally have to pay the bill they gave me with the dead dog......It went no-where. Veterinary Council did no good in my case. I wasn't even suing, i just did not want to pay the bill. I never did pay the bill, because I asked a lawyer friend to write a letter, saying I would take it to court if they followed through (small claims), but the cost would have been enormous for a proper legal case. They just never chased me for payment after the letter of intent........
    Pets are forever

  7. #7
    Join Date
    Aug 2009
    Location
    Adelaide
    Posts
    12,596

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    Hi Princely

    You might want to read this thread before you jump to conclusions.

    http://www.dogforum.com.au/pet-memor...ttle-inca.html

    As best I can tell Intussupseption is very rare. It's more likely a congentital problem than a gut flora problem - though the right gut flora can prevent a lot of problems I'm not sure this is one of them. You can buy preventative gut flora if the puppy did not get it from his mother. And it should be dog specific not the stuff meant for humans.

    Your puppy is very lucky to be alive and may have continued problems unless they surgically repair the problem ie take the dodgy bit of gut out. And then your puppy will have continued problems with digestion and may need a special diet and ongoing care.

    And based on the links I found - it is an extremely painful condition.

    And from personal experience - never assume any health professional - doctor or vet or dentist will follow up on anything. Some of them might be very good at diagnosing and treating problems but crap at organising. I know most doctors completely depend on their PA / Secretary and if that person is a bit disorganised then you won't get the best service as far as follow up goes.

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